Delivery & Returns
Delivery Information and Postal Costs
*We are continuing to operate normally during this period and the dispatch times next to each product are still valid. However please note that the Royal Mail are taking a little longer to deliver orders*
Estimated dispatch times are shown next to each product. We aim to dispatch your order as quickly as possible, however please allow the full amount of time that is shown. ( Dispatch times do not include the time taken for the post office to deliver the product).A full working day counts on orders received before 12 midday. Therefore the next day counts as day 1 when orders are received after 12 midday. Delivery to overseas destinations may take longer and may be also be subject to local postal and customs entry checks, so please allow extra time for this. These are not guaranteed delivery times but our best estimates.
We can deliver your order to multiple addresses or addressees, though we retain the right to refuse if we have concerns about the security of the postal delivery. Products delivered to multiple addresses or addressees will incur separate delivery charges for each one. We will deliver to offices, normally by recorded delivery. If the order has been delivered to the office and signed for on the customer's behalf, it is the customers responsibility to collect the order from the recipient who signed for it.
The amount we charge in postage and packing varies depending on the size and weight of our products. The amount you pay however will be clearly shown in your shopping basket.
Delivery prices quoted are based on existing Royal Mail charges and include any additional packaging and handling fees. Some products will be sent by Royal Mail Special Delivery or Courier and will require a signature from you on delivery.
Products may be despatched from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result.
Our Returns Policy
You may return any item within 30 days in its original condition, unopened (with all seals and shrink wrap intact) without stating any reason, for a refund of the price you paid for the item.
To return an item please said it to:
Home of Legends Limited
For your protection we recommend you return items using a recorded delivery service as we cannot be held responsible for items not received.
If goods are faulty or damaged you should contact IntoSport within 30 days and you will be entitled to a replacement or full refund and we will reimburse you the cost of returning faulty or damaged items. IntoSport reserves the right to reimbursement of the costs of delivery where goods are returned for no cause, as set out above.
Returned goods must include all accessories in the original packaging. Returns must be securely boxed and properly labelled. Incomplete returns may be subject to a charge to cover any missing items.
1. For personalised items, unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'Personalised' or 'bespoke' items, whether by name or date, as these cannot be sold to anyone else.
2. All returns and re-shipping charges are the customer’s responsibility unless the item is damaged.
3. We will refund the shipping costs if the item is faulty or damaged.
4. Trade Sales - Our standard terms and conditions apply to trade sales in most cases. The exceptions are as follows:
For all returns and refunds please contact us prior to returning any items stating the reason for the return.