Delivery & Returns

Delivery Information and Postal Costs

*We are continuing to operate normally during this period and the dispatch times next to each product are still valid. However please note that the Royal Mail are taking a little longer to deliver orders*

Estimated dispatch times are shown next to each product. We aim to dispatch your order as quickly as possible and within this time frame, however occassionally during particularly busy periods orders can sometimes take a little longer send out, but only by a day or two. If it is any longer we will notifiy you of when we expect to send it out.

Please note that our estimated dispatch times do not include the time taken for the post office to deliver the product. All our photos and canvas prints are sent tracked and may require a signature from you on delivery.  

A full working day counts on orders received before 12 midday. Therefore the next day counts as day 1 when orders are received after 12 midday. Delivery to overseas destinations may take longer and may be also be subject to local postal and customs entry checks, so please allow extra time for this. These are not guaranteed delivery times but our best estimates.

The amount we charge in postage and packing varies depending on the size and weight of our products. The amount you pay however will be clearly shown in your shopping basket.

Delivery prices quoted are based on existing Royal Mail charges and include any additional packaging and handling fees. 

Our Returns Policy

You may return any item within 30 days in its original condition, unopened (with all seals and shrink wrap intact) without stating any reason, for a refund of the price you paid for the item.

To return an item please said it to:

Home of Legends Limited
Rangefield Court
Farnham Trading Estate
Farnham
Surrey
GU9 9NP

For your protection we recommend you return items using a recorded delivery service as we cannot be held responsible for items not received.  

If goods are faulty or damaged you should contact IntoSport within 30 days and you will be entitled to a replacement or full refund and we will reimburse you the cost of returning faulty or damaged items. IntoSport reserves the right to reimbursement of the costs of delivery where goods are returned for no cause, as set out above.

Returned goods must include all accessories in the original packaging. Returns must be securely boxed and properly labelled. Incomplete returns may be subject to a charge to cover any missing items.

Exceptions

1. For personalised items, unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'Personalised' or 'bespoke' items, whether by name or date, as these cannot be sold to anyone else.

2. All returns and re-shipping charges are the customer’s responsibility unless the item is damaged.

3. We will refund the shipping costs if the item is faulty or damaged.

4. Trade Sales - Our standard terms and conditions apply to trade sales in most cases. The exceptions are as follows:

    * Items supplied to trade, which are not standard items as sold by
      Home of Legends Limited on www.intosport.co.uk are sold on a non-returnable basis
      only. This includes items which have been specifically packed,
      designed, personalised or supplied in a non-standard format at
      the request of a trade customer
    * Items supplied to trade to be used as promotional, premia, or
      other sales and marketing incentives are sold on a
      non-returnable basis only

For all returns and refunds please contact us prior to returning any items stating the reason for the return.



 

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